Customer Value Agreements

Your Customer Value Agreement is a hassle-free plan to keep your equipment well maintained. We offer options for the do it yourself customer, where we deliver your maintenance parts to you on time as needed. We will monitor the hours on your equipment and ship the parts prior to the service due date. Too busy to do oil changes yourself? Let us take the burden off of you with our highly trained technicians. We will monitor your equipment hours and schedule the service with you as needed.

CVA’s are designed to make sure your Genuine Cat Parts are there when you need them. We commit to having the parts you need on the shelf. In the event that we don’t, we will have your maintenance parts ready by the end of the next business day or common repair parts by the end of the second business day, or you’ll receive a Cat Prepaid Credit for the value of the parts up to $1,000.

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