N C Machinery Customer Value Agreements (CVA) aren’t just another service plan. They’re our promise to keep your machine running with next-day parts, two-day repairs, and support you can count on when it matters most.
Maintenance, wear, and common repair parts available for pick-up by the next day or when you say.
Dedicated Maintenance Coordinator: You don’t even need to think about parts. Using VisionLink, our maintenance coordinator will make sure your maintenance parts arrive before you need them.
If you don’t get the parts, we’ll pay you up to $1,000 in Cat Credits.
Priority Scheduling: Skip the line for faster service
Field Repairs: We’ll come to you, minimizing downtime.
Remote Diagnostics: If something goes wrong, we’ll diagnose it remotely via VisionLink- saving you time and hassle.
Repair Guarantees: Unplanned repairs completed within two business days or when you say.
If we don’t, you get $1,000 in Cat Credits.
At the end of the day, you want to know exactly what you’re getting. Here’s a quick breakdown to help you choose the CVA that works best for your needs.
| Compact Equipment CVA | |||
|---|---|---|---|
|
Bronze $750 |
Silver $1,500 |
Gold $4,000 |
Platinum $9,000 |
| 1-Year/500 HRS | 1- Year/500 HRS | 3 Years/1,500 HRS | 5 Year/4,000 HRS |
| 1- 500HR Service | 1- 500HR Service | 3-500 HR Services | 8-500 HR Services |
| VisionLink Connect Pro | VisionLink Connect Pro | VisionLink Performance Inform | VisionLink Performance Advise |
| Fluid Analysis & Reporting (S.O.S.) | Fluid Analysis & Reporting (S.O.S.) | Fluid Analysis & Reporting (S.O.S.) | Fluid Analysis & Reporting (S.O.S.) |
| Parts Commitment | Parts Commitment | Parts Commitment | Parts Commitment |
| In-Shop Labor | Labor, travel time & mileage (Up to 50 miles) | Labor, travel time, & mileage (Up to 50 miles) | Labor, travel time & mileage (Up to 100 miles) |
| PM Inspection & Reporting | PM Inspection & Reporting | PM Inspection & Reporting | PM Inspection & Reporting |
| 1- Year Service Commitment | 1- Year Service Commitment | 3- Year Service Commitment | 5- Year Service Commitment |
| Rebuild Commitment | Rebuild Commitment | ||
Included Models: Excavators (300-310), SSL and CTL (206-299), Backhoe Loaders, Small Wheel Loaders (903-920), Utility Compactors, Small Asphalt Pavers, Telehandlers)
Equipment Protection Plans must match or exceed CVA duration terms.
| Construction Equipment CVA | |||
|---|---|---|---|
|
Bronze $750 |
Silver $1,750 |
Gold $4,750 |
Platinum $10,250 |
| 1-Year/500 HRS | 1- Year/500 HRS | 3 Years/1,500 HRS | 5 Year/4,000 HRS |
| 1- 500 HR Service | 1- 500 HR Service | 3-500 HR Services | 8-500 Services |
| VisionLink Connect Pro | VisionLink Connect Pro | VisionLink Performance Inform | VisionLink Performance Advise |
| Fluid Analysis & Reporting (S.O.S.) | Fluid Analysis & Reporting (S.O.S.) | Fluid Analysis & Reporting (S.O.S.) | Fluid Analysis & Reporting (S.O.S.) |
| Parts Commitment | Parts Commitment | Parts Commitment | Parts Commitment |
| In-Shop Labor | Labor, travel time & mileage (Up to 50 miles) | Labor, travel time, & mileage (Up to 50 miles) | Labor, travel time & mileage (Up to 100 miles) |
| PM Inspection & Reporting | PM Inspection & Reporting | PM Inspection & Reporting | PM Inspection & Reporting |
| 1- Year Service Commitment | 1- Year Service Commitment | 3- Year Service Commitment | 5- Year Service Commitment |
| Rebuild Commitment | Rebuild Commitment | ||
Included Models: Excavators (313-395), Wheel Loaders (920-988), Track Type Tractors (D1-D11), Asphalt Compactors, Soil Compactors, Large Asphalt Pavers, Articulated Trucks, Motor Graders, Wheel Tractor Scrapers)
Equipment Protection Plans must match or exceed CVA duration terms.
Customer Agreement Terms And Conditions
*Terms & Conditions: Offer good for all New & Renewal Contracts starting January 1, 2026. Guarantee applies to unplanned repairs only. Expedited shipping or handling not included. Guarantee void if: Customer damage, neglect or dealer repair recommendations are not followed. Offer excludes: Non-Cat equipment, mining machines, electric power or commercial engines. Rebuild benefit applies after first year of CVA enrollment.
